If you want your business to succeed, it offers without saying that you want what you do to be regarded as not only a quality service or product but a leader in your industry. Striving for the best in your company is a path that every business owner should follow; however, knowing how to ensure you consistently perform to deliver on this standard is where things often tend to come unstuck.
Providing quality is something that is open to interpretation based on what you do but is also instrumental in how you perform and should be the driving factor behind many of the operations you do each day.
To make improvements and ensure the gold standard is being rolled out across the board, these pointers can help you move in the right direction.
Define your Quality and Standards
Before making any other decisions, you need to define what quality means for your business and the standards required to uphold this. You must establish clear and measurable goals and standards aligning with your company ethos, customer service, and industry benchmarks. From here, you can implement software that monitors and enforces standards across the board so everyone knows what is expected and where they need to deliver.
Track Your KPIs
It is pointless defining your standards if you’re not tracking your KPIs. Your key performance indicators are what allow you to see how well you are performing to make the necessary changes to improve standards and quality. In this context, two good KPIs to track are your quality captured and quality escapes. Quality captured means the mistakes that are made but captured within the business, while quality escapes are ones that slip through the net and are missed. While quality escapes should be your primary focus to help you pinpoint exactly where things are going wrong, quality captured should be tracked. These still hold value and allow you to see what is working to catch errors before leaving your facility.
Assess and Evaluate
Once you have the above two points in place, you need to be tracking and monitoring all changes you have put in place and following up to see how things are improving or not, as the case may be. This is especially important when it comes to audit time or holding appraisals. Using software to help collate the required data to monitor performance nonduality is vital, as is accreditation management software to allow you to ensure everyone is on board, performing how they need to be, and give you a centralized place to monitor and review your business and improve standards.
Improve Internal Communication
If your internal communication isn’t efficient and things are being missed, then chances are your output is suffering, and quality isn’t guaranteed at every level. Be it customer service, efficient deliveries, stock management or control, or hitting the targets, if you’re neglecting your internal communication or things are more complicated than they need to be, then you are dropping the ball.
Streamline how you communicate internally, allow employees to have access to communications equipment such as business phones to contact each other, develop ways of improving collaboration between teams and departments for easier workflows and fewer mistakes and hold-ups, and remove any unnecessary parts of internal communication, i.e., needing to pass through certain people or departments before arriving at the intended destination.
Quality control and improvement is an ongoing process requiring you to monitor each function and instance of errors or bottlenecks in how you operate. By identifying these and eliminating any irrelevant steps or components, you can work toward providing a greater quality of service or product and position your business exactly where it needs to be.